FAQs

How do I contact The Singing Machine?

Phone: (866) 670-6888
Fax: (954) 596-2000
Email: customerservice@singingmachine.com

Corporate Office:
The Singing Machine Company, Inc.
6601 Lyons Road
Building A-7
Coconut Creek, FL 33073
Phone: (954) 596-1000
Fax: (954) 596-2000

Does my karaoke machine come with a warranty?

Yes, Singing Machines include a 90-day warranty from the date of purchase, provided the item was purchased from an authorized distributor/retailer. Proof of purchase is necessary for any repair or replacement.

What do I do if I experience a problem with my karaoke machine and need to get it repaired?

Contact our Customer Service Department via email at customerservice@singingmachine.com or at our toll free phone number (866) 670-6888 for troubleshooting steps and options available.

Can you sell me a Karaoke Machine and the music direct?

The Singing Machine Company, Inc. sells products to distributors and retailers. Please select shop on our home page for a listing of products and music available.

How much do your machines cost?

As the manufacturer, we do not set or suggest retail prices. Please contact your local retailer for pricing.

How do I get the lyrics to appear on my TV?

Place a CD+Graphics (karaoke disc) in the CD compartment of your Singing Machine Karaoke System

Insure your Singing Machine is in CD+G function

Connect the RCA cords included with your purchase as described below:

1. The RCA cords include two plugs on opposite ends of each cord (yellow, red and white). Yellow is for a video connection, red and white are for audio connections (sound). The red and white cords can also be connected to your TV or stereo for additional audio.
2. Connect the yellow cord (video) to the video out jack (normally located on the back or side panel of your karaoke system)
3. Connect the opposite end of the yellow (video) cord to the video in jack on your TV
4. Press play on your Singing Machine and lyrics should appear on your TV screen.

For more detailed instructions, please view your instruction manual titled "MAKING THE CONNECTIONS"

Feel free to call us at (866) 670-6888 for any further assistance.

Does my Singing Machine come with a warranty if I purchase it on an Ebay auction?

Normally, The Singing Machine products include a 90-day warranty when purchased from an authorized retailer or distributor. If purchased from an unauthorized party the warranty may be void or expired. Please read the warranty information included with your purchase carefully. Please contact our Customer Service Department via email at customerservice@singingmachine.com or at our toll free phone number (866) 670-6888 for specific information.

How do I take proper care of my microphone?

Tapping or dropping the microphone while it is on can permanently damage your microphone. Resist the urge to swing the microphone around by the cord.

The Glossary of Terms in my manual lists several features that are not on my machine. Why?

The features listed in the Glossary of Terms may not necessarily pertain to the particular model that you have. These terms are listed in all manuals to familiarize you with the world of Karaoke.